Why ServiceNow Leading ITSM from past 4 years as per granter Magic Quadrant.

The main aim of ServiceNow is to make work easier and in fastest way.

It helps to reduce manual IT work like unstructured work, eliminating the back and forth emails, phone calls and the processes that waste time, money, and sap productivity. It brings automation in every process of organization i.e. entire enterprise—HR, customer service, security, and beyond—can tap into the power of the Now Platform to create a better experience for employees, users, customers, and transform the way work is done.

 

  1. ServiceNow has Intelligent Automation Engine at Knowledge17 to bring machine learning to everyday work.
  2. It has used DxContinuum as a core technology for that engine.
  3. Also it applying artificial intelligence to routine service desk conversations with Qlue’s virtual agent messaging capabilities will enhance customer experiences.

Below are the features of ServiceNow to recognize as a Leader in ITSM.

Automation:

Automation/Orchestration is about aligning the business request with the applications, data, and infrastructure in fastest way and reduce manual dependency. Task associates with workflow to trigger and response in scheduler manner.

Business transformation

It fulfil the requirement of each audience. It became one of the leading business advisor.

It has create its own value with the design thinking power. Turn digitalization to its opportunity. I has goal for enterprise with business strategists.

Change management

So many enhance and new features added in change management such as Email notification, Auto Add Agenda Decisions in change Adversary board (CAB), meeting notes, checking features of workbench.

Cloud Architecture

Ø  The ServiceNow cloud is built on an advanced architecture called multi-instance.

  • A multi-instance architecture gives every customer its own unique database, which reduce Data cloning with other user. The multi-instance architecture is not built on large centralized database software and infrastructure. Instead, everything deploy on instances on a per-customer basis, allowing the multi-instance cloud to scale horizontally and infinitely. For multi-instance cloud, data deploy separate application logic (Apache Tomcat Java Virtual Machines) and database processes (MySQL) for every customer.
  • Each customer instance is a unique software stack and this means that, unlike some competing platforms, there is no 70-page document of restrictions and limitations. User instances in SNOW cloud are for individual enterprise and individual business needs. With this architecture and deployment model comes a wealth of benefits; true data isolation, advanced high availability and customer-driven upgrade schedules.
  • Unique customer instances far easier to perform and issues can be resolved on a customer-by-customer basis, which is called true data isolation.
  • Also individual instance can upgrade so fastly as no dependency and data collaborated with other instance which is very fastest process.

Cloud Operations

Ø  As the demand for cloud services grows. It becomes a big challenges in maintaining service level standards as well as controlling the risks and costs to the organization. So, Today’s IT leaders must have a way to meet these needs, while at the same time get to the cloud faster. To achieve success, they must have a standard operating approach to both their hybrid and public clouds without slowing down service innovation.

Ø  ServiceNow Cloud Management solution gets you to the cloud faster by allowing you to deliver enterprise‑class services faster, without runaway costs, user complexity or increased risks. Virtual Provisioning Cloud Administrator, Virtual Provisioning Cloud Approver, Virtual Provisioning Cloud Operator, Virtual Provisioning Cloud User

Cloud security

  • As a customer, your instance is hosted in the SaaS environment. Which has “Private” environment only hosting subscription service. Also same time the instance is logically separated from all other tenants in our cloud environment because of multi‑instance architecture.

Enterprise cloud

Ø  Enterprise Cloud Computing refers to a computing environment residing behind a firewall that delivers software, infrastructure and platform services to an enterprise. The unique, multi‑instance architecture ensures that, as a customer, you can fully customize cloud services and perform upgrades on your own schedule. Highly secure, the Nonstop Cloud conforms to the highest levels of compliance and global regulations.

HR service management

Ø  ServiceNow HR Service Management improves HR service delivery by offering a consumer‑like self‑service portal to employees along with out‑of‑the‑box request and fulfill process automation. An HR service catalog presents employees with pre‑defined services such as benefits or employee relations items. Once requests are submitted through the HR service catalog, cases are automatically assigned to a designated human resources specialist or team for fulfilment. Integrated reporting provides insight into volume, types of requests, and individual workloads which improve both services and HR operations.

Innovation

Ø  Now, IT is expected to align with the business and become an equal partner in business success—increasing productivity, unlocking new revenues, and powering competitive advantage. Based upon growing demand the SNOW has its innovative idea to fulfill user’s demand.

IT Integration

Ø  ServiceNow integrates with many third party applications and data sources.

Ø  The most common integrations are with CMDB, Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on. A variety of techniques can be used, most notably Web Services, JDBC, LDAP, Excel, CSV, and Email, as well as any industry standard technologies that use SOAP, REST, or WSDL. Additionally, API and command-line integrations can be done using a MID Server. ServiceNow has performed the following integrations with enterprise systems and platforms, which means it extends integration scope with almost all the third party.

IT service management

Ø  Deliver IT Service Management on a single, cloud-based platform. Asset management, contract management,Procurement,Product Catalog,Benchmarks,Change management, Expense Line, Incident Management,ITSM Guided Setup, on-call scheduling, Problem Management, Request Management, Service Catalog, Service Desk, Service Level Management, Service Portfolio Management,ITSM Performance Analytics Solutions, HR Service Management, Field Service Management, Legal Service Management, Finance Service Management, Marketing Service Management, Security Operations, Customer Service Management, Application Development.

Ø  Using our ServiceNow Developer Suite helps you meet the demand for custom business applications that enable you to provide business services. With a rich set of pre‑built services and templates, you can quickly build, test and publish applications that can span from a single department to your entire enterprise. And because minimal to no coding is required, almost anyone can build business applications for every line of business and department.

Service management

Ø  Create a modern work environment by placing a service‑oriented lens on the activities, tasks and processes that make up day‑to‑day work life. This service model enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyse critical service metrics. It replace legacy mailing chain and spreadsheet.

Ø  With ServiceNow Service Management, you can refine, structure and automate the flow of work to streamline service delivery. It connects provider and requestor.

Ø  Our customers have standardized on ServiceNow for enterprise‑wide service management — applying the service model to many different use cases outside of IT, into the broader enterprise and beyond. IT, HR, facilities, field service and other service domains use our model to manage all of the service relationships that make up the contemporary workplace.

 

Human Resources Management

ServiceNow HR Service Management streamlines and improves HR service delivery by offering a consumer‑like self‑service portal to employees along with out‑of‑the‑box request and fulfill process automation. An HR service catalog presents employees with pre‑defined services such as benefits or employee relations items. Once requests are submitted through the HR service catalog, cases are automatically assigned to a designated human resources specialist or team for fulfilment. Integrated reporting provides insight into volume, types of requests, and individual workloads so that HR management can align services and resources, and identify opportunities to improve both services and HR operations.

IT operations management

IT Operations Management (ITOM) encompasses a set of capabilities for ensuring that enterprise infrastructure and applications are optimized and always available for the business. ServiceNow ITOM enables infrastructure, applications, and processes to be managed in a highly automated – and service‑centric – manner.

Governance

Continuous monitoring and real time dashboard provide actionable information about high impact risks, vendor status, noncompliance and significant audit finding.

Employees Service Experience

  • PROVIDE INSTANT ANSWERS TO QUESTIONS
  • ALLOW EMPLOYEES TO REQUEST ANY HR SERVICE
  • AUTOMATICALLY ROUTE CASES TO THE RIGHT PEOPLE
  • ORCHESTRATE ACTION ACROSS MULTIPLE DEPARTMENTS
  • PROVIDE A CONSUMER-LIKE SERVICE EXPERIENCE